IT / Network Support
Alloi IT is one of the fastest growing network support providers in the UK. Specialising in the installation, integration and maintenance of leading data systems nationwide, Alloi continue to provide clients with unrivalled levels of service and support.
Alloi IT Network Support is a unique and comprehensive support solution that enables you to budget accurately, and concentrate on other important business issues. Alloi can help you and your team with every day tasks and assist with strategic technology refreshes or major upgrades.
When working with Alloi you have access to hundreds of IT professionals with skills and experience in almost every area of IT system maintenance and implementation. We are a national company with a local presence and are totally focussed on our customers need for business continuity.
Your support package will provide the following key benefits:
- An unlimited parts and labour support strategy that will act as an “in house” IT department. We will liaise with the other hardware/software suppliers responsible for your IT infrastructure, giving you peace of mind and allowing you to concentrate on other important business issues.
- Rapid response – guaranteed 4 hour fix/replace service.
- True network stability, reliability and high performance delivered by a fully supported, remotely monitored IT infrastructure.
- Unlimited telephone support.
- Unlimited Remote dial in.
- Unlimited engineer site visits.
- Remotely monitored backup.
- Regular proactive visits by your appointed account manager
- Loan equipment supplied if an item critical to your business has to be taken off site to be repaired.
- If a component cannot be repaired we will replace it free-of-charge even if it is outside the manufacturers warranty (this applies to servers, workstations, laptops and monitors).
- Management of virus and security issues.
- No hidden costs, which allows you to implement your IT budget accurately (no additional charges for travelling time, constant telephone calls/site visits or remote dial – in).
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Guaranteed Fix/Replace times
Alloi IT can provide a guaranteed fix/replace time of 4 hours.
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We adhere to a strict Service Level Agreement which guarantees that your business will receive a standard of service that no other supplier can deliver. All of our engineers are MCSE/Cisco qualified as a minimum requirement.
We also have spares storage facilities throughout the UK and are able to provide support and services to companies with multiple locations. Due to an extensive bank of loan equipment, we are able to ensure that your IT infrastructure remains functional during a crisis, therefore eliminating any unnecessary downtime.
Alloi IT understand the importance of
keeping networks operational and as part of
our support packages we have developed a
revolutionary tracking service.
The service has
been designed to track the mobile phones
and PDA’s of Alloi IT engineers enabling
the Alloi IT control centre to keep clients
informed of ETA’s, Real time positioning,
Response times and Engineer reports.
Computer System Services GPS tracking
functions:
- Real time positioning
- Area surveillance
- Speed surveillance
- More accurate ETA
- Arrival alert
- Response times
- Support updates to field engineers
- Reporting
Call us now on 0845 686 1228 to find out how we can revolutionise your network support with a guaranteed fix/replace time of 4 hours. |
